TECHKON USA offers a wide range of Product Support services to our customers. Our policy of free software updates and loaner units to warranty customers translates to ZERO instrument downtime, making TECHKON instruments an investment that continues to grow.

Telephone Support at 978.777.1854(Free telephone support M-F 8:30am-5:30pm EST)
Online Support at www.techkonusa.com

Online Support

• Free WebEx training
• Free, downloadable software and firmware upgrades
• Free remote diagnostics using WebEx

Training/Consultation

• Product "Pop-Up" functionality windows
• Classroom training at TECHKON USA
• Onsite training and/or technical support
• TECHKON "How-to's" in PDF format

Warranty

• The warranty for Techkon products is 24 months starting with the date of purchase. The invoice is the certificate of warranty. The warranty is invalid if the damage is caused by inadequate use of the device. Only original Techkon spare parts and accessories are to be used.
• Should a Techkon product not work according to the specification, please contact us before sending us the device. In most cases we can solve the problem over the phone or via email.

Inspection Intervals

• We recommend validating the complete functionality of the device with a Device Check at the 24 month time interval at a Techkon service center. The complete Device Check includes the issuance of a new Manufacturer certificate.
• Free loaner units are available to warranty customers